HElp & SUPPORT

Frequently Asked Questions

for Equatorial Guinea Online Gaming Portal for Remote Licensees

FAQs

Get in touch with us if your question is not answered below, or you have any further queries.

1. What types of Online Gaming Portal for Remote Licensees are available?

Currently, one type of license is offered: Business-to-Consumer (B2C) License: Allows direct provision of online casino games, online sports betting, and online lotteries to players globally, with exception to the below countries where trade is not permitted: Equatorial Guinea United States United Kingdom Iran North Korea Russia

2. What are the key requirements for licensing?

Various requirements, including the below documentation to be uploaded to support your application: Proof of Address: Such as a recent utility bill or bank statement showing the current residential address. Bank Reference Letter or Statement: Issued within the last six months, demonstrating financial standing. Corporate Documents: Including the certificate of incorporation, articles of association, and a shareholder registry. Business Plan: A comprehensive plan detailing your company’s structure, objectives, target market, and financial projections. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policies: Detailed procedures outlining how your operation will comply with AML and KYC regulations. Responsible Gaming Measures: Documentation on how your platform will promote responsible gaming and protect vulnerable players. Gaming software certification.

3. Where should gaming servers be hosted?

All gaming servers must be securely hosted outside of Equatorial Guinea.

4. What are the AML and Responsible Gaming requirements?

Licensees must implement Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) policies, offer responsible gaming tools (e.g., self-exclusion, deposit limits), and undergo regular independent audits. Such information will be requested in order to keep the license issued.

5. What technical standards must be met by gaming operators?

Operators are required to have gaming software certified by approved testing laboratories.

5. What technical standards must be met by gaming operators?

Operators are required to have gaming software certified by approved testing laboratories.

6. How long does it take to process a license application?

Our Compliance and Onboarding team conducts due diligence and provides a decision within 60 days.

7. What fees are associated with licensing?

Licensing fees range from $195 to $1,000 per month. Additionally, there is a 1% management fee on Gross Gaming Revenue (GGR).

You can expect to receive payment details monthly. We will guide you through the payment process once your license has been issued.

8. Does the Licensee have access to an Licensee Portal?

Should your license be approved, you can expect to be contacted by our team of consultants to assist you with your Licensee platform, whereby you will be expected to keep all required information up to date and monthly, self-declare your Gross Gaming Revenue (GGR).

9. What are the compliance and reporting requirements?

Licensees must submit quarterly financial reports.

10. What happens if compliance requirements are not met?

Non-compliance may result in fines, suspensions, license revocation, or criminal prosecution in cases of fraudulent activity.

11. How are disputes between operators and players handled?

A dedicated dispute resolution body manages complaints and ensures operators provide fair and transparent terms of service.

12. How often must the gaming license be renewed?

Licenses are renewed annually, however are paid monthly, subject to ongoing compliance with licensing terms.

GET IN TOUCH

Enter your email address & we’ll help you get started

One of our team will be in touch